Privacy Policy

1.1) Welcome to LUCA RENEE LTD ("Company," "we," "us," or "our"). For the purpose of this Privacy Policy (hereinafter referred to as “Policy”), you will be referred to as a (“You”, “Your”, “Customer” or “User”).

1.2) Data protection is a matter of trust, and Your privacy is our priority. When a Customer, uses the services mentioned on our website (“Platform”), we may only use Your name and related information in the manner set out in this Policy.

1.3) The Policy also incorporated by reference in other applicable terms, policies, and conditions.

Effective Date: August 1, 2024

Last Updated Date: June 11, 2025

We may collect Your name, gender, email address, postal address, delivery address (if different), mobile number, payment details, card or bank account details. We only collect information when it is necessary and relevant for processing Your purchase on the Platform and to provide You with our advertising and services.

3.1) We collect Your information when You:

a.) sign up and create an account on our Platform;

b.) use our Platform to place orders;

c.) respond to an email, messaging or survey; or

d.) use another function on the Platform.

e.) use other associated platforms like social media.

3.2) How do we collect information through cookies?

a.) We automatically collect information like Your login details, and Your card details, through using cookies on our Platform. This is done only to enhance Your user experience on our Platform.

b.) While You can manage or turn off cookies in Your browser settings, it may affect some features on our Platform.

c.) We may also use cookies, advanced matching, conversions API placed by third-party advertisers, social media platforms, support channels and affiliate software providers (e.g. UpPromote, Meta, Google, TikTok) to track referrals and sales made through affiliates, reseller and partner links. These cookies help us attribute commissions, make sales and accurately process affiliate payments.

4.1) We use the collected information to:

a.) process Your orders and purchase on the Platform;

b.) improve our services and manage our Platform.

c.) manage discounts, promotional offers, and target advertisement.

d.) communicate to You about our services, updates, and Policy changes.

5.1) We prioritize the security of Your personal information through the usage of secure servers, anti-virus software, access control tools, and privacy impact assessments. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us.

5.2) To further ensure data protection, we adopt the following measures:

a.) Encryption. We employ bank-grade encryption on all data, both at rest and in transit.

b.) Your Information Stays Private. We do not use Your data to train our AI. Your information remains strictly private and is only used only for the purpose of assisting You in real time.

c.) Employee Security Training. Our staff undergoes ongoing security training to ensure Your information stays protected at all times.

d.) Safe Data Disposal - We retain Your information for a minimum period as legally required and during this period, data will only be disposed of upon Your explicit request, subject to applicable legal and regulatory requirements. Once it is no longer needed, it is securely disposed of.

5.2) Please note that akin to any digital intermediary, we take extensive measures to protect Your information and ensure the security of our Platform.

We comply with:

a.) General Data Protection Regulation (“GDPR”); and

b.) California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”);

7.1) We value Your privacy and protection of Your personal data is our priority. We do not share your personal information except in limited circumstances necessary on a strict “need-to-know” basis for the operation of our services such as payment service providers; e-commerce hosting; and advertising platforms or as required by law. We may share limited personal information — such as name, email, or affiliate ID — with our affiliate software partners solely for the purpose of processing and tracking affiliate referrals and commissions.

7.2) What are Your rights?

a.) Request a copy of Your information.
You may request a copy of the personal information we hold about You. We will respond within a reasonable timeframe, subject to ID verification.

b.) Correction of Your personal information. If You believe the information, we hold is inaccurate, outdated, incomplete, or misleading, You may request a correction. If we cannot correct the information, we will provide a written explanation and allow You to request a statement be attached to Your record noting the correction request.

c.) Deletion of Your information.You may request deletion of Your personal information if it is no longer needed, You withdraw Your consent, or no legal basis remains for retention. However, we may retain certain data to comply with legal or regulatory obligations.

d.) Consent withdrawal for processing Your data. You may request to withdraw Your consent when we process data with Your consent, though some services may be affected.

e.) Restricted processing of Your data. You may request us to restrict processing if You contest the accuracy of Your information or object to its use.

f.) File complaints for violation. You have the right to file a complaint with the appropriate data protection authority in Your nation at any time if You believe Your data rights are violated.

g.) Unsubscribe from communication.You can opt out of marketing emails anytime by clicking “unsubscribe’ However You will still receive essential service-related messages.

We retain Your data only so long as it is necessary for us to undertake business or as may be required by law. During this retention period, we do not sell or share Your data, except as stated in this Policy.

By using our Platform, You agree to this Privacy Policy and our Terms of Service.

Opt-out from receiving information: If You do not wish to receive information from us, You may choose to opt-out by writing to us at support@lucarenee.com.

Opt-out from sharing personal information: If You do not wish to share Your personal information, You may choose to opt-out by writing to us at support@lucarenee.com. You may not be able to use the Platform if You wish to opt-out from sharing personal information.

11.1) We reserve the right to update our Policy. The date on which the Policy is updated is mentioned at the top of this page. You will additionally be notified via email about any modifications made to the Policy and You will be given an option to opt out of sharing Your personal information with us.

11.2) If You have any questions, please contact us at support@lucarenee.com